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Customer philosophy

The customer is in the center of everything we do at act’o-soft. We focus on long-term, sustainable customer relationships in which all customers are integrated into act’o-soft’s processes.

At act’o-soft, you will be accompanied by your responsible Customer Success Manager on a weekly basis. They regularly exchange information about your challenges, problems and/or new functions, modules or features of the company. The Product Teams deal intensively with your requirements. Thus, you as a customer have an influence on the act’o-soft product roadmap.

At the same time, we offer you full transparency for the best possible customer focus.

If you wish, you as a customer can participate in every sprint review and view the results of the dev sprints. An excellent service, which supports you in the introduction of new functions or assists you with your operational issues, rounds off your customer journey with act’o-soft.

  • GERRY WEBER opts for the pos4brand
    cash register solution from act'o-soft

    With GERRY WEBER International AG, another leading international fashion group has decided in favor of act’o-soft’s POS solution. GERRY WEBER is thus building on a standardized and scalable solution which is seamlessly integrated into the current central systems via ESB and at the same time extends the existing business processes with further functionalities. 

  • "We operate an extensive branch network across Europe..."

    “… with almost 1,900 locations and nearly 18,000 employees. Highest effectiveness in the branches in transaction processing, in the handling of money, goods and working hours as well as the implementation of organizational instructions is the key here. With the comprehensive cash register and branch solution act’o-cash we have the right product for this and with act’o-soft the right partner.”

    Florian Pohl, Manager IT-Site & Store Processes – TAKKO HOLDING GMBH
  • "Yes, we are very satisfied."

    “With the new software, we can serve all processes that are important to a customer in retail. Not only to the satisfaction of the customer, but also to the satisfaction of our employees. All requirements can be operated effortlessly, uncomplicatedly and reliably. As a result, we guarantee our employees at the POS more time to concentrate on what’s most important: advising and interacting with the customer.”

    Franziska Hogelucht, Project Management – Engbers GmbH & Co. KG


Here you can find an excerpt of act’o-soft customers: