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3rd-Level-Supporter (m/f/d)

What you can expect

As a 3rd level supporter (m/f/d) in Service Operation, you will be responsible for the commissioning and the smooth operation of act’o-soft solutions at our customers. You ensure the 3rd level support and deliver our software and put the applications into operation. You are the contact person for the specialist departments of our customers and you messages of the customers on our support systems. You process and check incidents from our customers and make sure that the contractually  guaranteed response times and service times are adhered to. This position requires analytical thinking, a high level of quality awareness, and strong teamwork and communication skills.

 

You ideally have

  • solution orientation
    and a structured, careful and independent approach
     
  • customer orientation
    and fun to help the customer and make him smile
     
  • motivation for permanent further training
    and openness to new solutions

 

As well as at least 1 year of professional experience in 3rd level support. Furthermore you bring ideally a technical education background, very good IT general knowledge, experience in working with Windows systems on the client and server side, knowledge in the creating simple SQL queries as well as experience in the use of software distribution and administration of user software.

 

What we offer you

A secure job in a strong company, a permanent employment contract, varied tasks in dialog with our customers, a team worthy of the name, development opportunities and continuous growth in the company, personal development based on your personal strengths. 

 

Why we need you

It is important for our customers that we ensure the smooth operation of act’osoft solutions at all times and that we continuously improve our service processes. With enthusiasm and expertise, you will also ensure that proposed solutions for troubleshooting are developed and implemented.

 

What's next?

If you also have the desire to satisfy our customers, are a good communicator and would like to fulfill important tasks in a great team, then we look forward to receiving your application to Angelika Langer by e-mail to

bewerbung(at)actosoft.de

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