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1st-Level-Supporter (m/f/d) 

What awaits you

You will provide first-level support to our national and international customers and ensure the smooth operation of our POS systems and apps as well as the general systems in the branches. You will independently process and check fault reports (incidents) from our customers and ensure that the contractually guaranteed response times and service times are adhered to. You forward messages that cannot be resolved to second-level support. This position requires very good language skills in German, English and Italian as well as the willingness to work in shifts.


You ideally have

  • communication skills
    and an independent, reliable way of working

  • customer and service orientation
    and enjoy helping customers and making them smile

  • the ability to work in a team
    and a feeling for the needs of our customers


as well as first professional experience in first-level support, preferably in the retail sector and with cash register systems. In addition, you are tech-savvy and have good general IT knowledge. We are happy to hear about any additional language you bring with you.


What we offer you

A secure job in an innovative company, a permanent employment contract and varied tasks in dialogue with our customers. Home office is possible by arrangement.


Why we need you

With enthusiasm and drive, you will make our customers happy by ensuring customer service together with your team.


What's next?

If you have the desire to satisfy our customers, are communicative and would like to contribute to the success of the act'o team, then we look forward to receiving your application to Angelika Langer by e-mail at