Comprehensive service around your new software solutions is naturally part of act'o-soft. Our experienced experts provide you with the necessary support from process consulting and specification, project management and training right through to software care and maintenance. Our services in the fields of consulting, specification and project management are also available to you if you have turned to a third party provider to implement your projects. '

In order that you know what you want from the very start, use our service in the area of “Process consulting and Specification”. We analyse your requirements and priorities together with you in our workshops. Prior to and during implementation, we document every step that you need to put it into practice, in a specification handbook (in accordance with IEEE830 – 1993).
We work on your project with project-oriented consistency and with service in mind. In order to implement your branch solution in the way you want, we have created a quality standard with the act'o-soft-specific project realisation process (PRP) to which we feel obligated in all situations.
PRP accommodates the complexity, the IT-loading of the project, the integration of new and existing system processes as well as the operation and networking of all interfaces. You are involved in every creative phase of the development of your solutions and kept in the picture at all times thanks to detailed, written documentation.

In order that you may work effectively with your new software from the very start, you receive extensive training from us. In addition to this, we advise you with respect to training necessity and planning.
Your employees from different departments have varying fields of activity and roles they will carry out with our solutions, e.g. in the POS application or in Administration. So, different subjects are of relevance for your employees. We have tuned our training packages to the interests and needs of your employees.

Our service is based upon a balanced, well structured and fair implementation. Any agreements made are included in the maintenance handbook. Our Service team ensures rapid communication of a high standard.
It is our hope that you remain satisfied with our products and services for a long time to come. Partnership and fairness have top priority in our relationship with clients.
Would you like to learn more about the satisfaction of our clients? Feel free to request our list of references from This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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